The way we work
Perun Tours is a consultancy company whose primary business is to connect the tourists with the local providers
of tourist services (such as hotels, tours, excursions, entertainment and others). We (Perun) do not own or provide
those services - we provide the convenience of researching the local market and selecting the activities that
we believe will be of interest to our customers. We base the selection on many factors, but the quality of service
is the most important criteria. Our goal is not to be the cheapest, but to provide the best value for complete
customer satisfaction.
Service Delivery
The services displayed on our site are provided by our suppliers (i.e. service providers). When you find a service
that you like, you book it (or add it to your shopping cart). We will then ask you to provide your contact information
and we will send you a confirmation for booking the service. At the same time, we will contact the service provider
to check the availability (as most of the services are off-line) and reserve the activity. We then create and send you
an invoice to the provided email address, that you will need to pay before we finally book the activity for you.
You can make the payment through the link contained in the message. The payment confirmation should reach you within
24 hours of receipt of the payment. Once we receive your payment, we confirm your booking with the service provider
and we send you the information how to access your service.
Customer Satisfaction
The services that are provided on our website have been tried and tested by the Perun Tours team and have been
selected based on the service quality given by the service provider. We aim to work only with the providers
that have satisfied our criteria and have not had customer complaints. Our team works diligently to avoid any
causes for dissatisfaction, but we are aware that mistakes happen - in which case we will be more than happy
to receive your feedback and improve our selection of services. Still, it is important to understand that
Perun Tours can not be held responsible for the quality of service given by the provider; we will do our best
to ensure that every customer receives the best value, but ultimately the responsibility for the service quality
is with the provider of that service. Your feedback will be instrumental in the improvement of the selection
of service vendors, as our goal is to work only with the best service providers.
Service Cancellation
You can cancel your booking at no charge any time before paying your invoice. After you have paid the invoice
the service is registered with the provider, and in that case you can contact us to try and cancel the service
up to 48 hours before the booked date. We will check with the service provider if that is possible. In some cases
the service provider does not allow service cancellation, while in others it may be possible with a fee. We will
do our best to work with the service provider to help you with the cancellation, but we can not guarantee that it is possible.
Payment refunds
Once you have paid your invoice, the funds are transferred to the service provider and any refunds are at their discretion.
All services are considered non-refundable, unless otherwise stated. For refundable services, the refund may be granted in two cases: